SARAH outlines the phases most people go through when they receive and process feedback. It’s normal to work through each phase one at a time – quickly or slowly.
This model has preceeded many a breakthrough for people, as it explains why we do the things we do. Our situation, plus our thinking (and our heart), determines our behaviour. Keep your eyes peeled for our S+T=B video coming soon! For now have a look at this photo of a flipchart we did recently.